American Family Insurance Business Hours

American Family Insurance is one of the leading insurance companies in the United States. The company offers a complete line of insurance products. If you need assistance with products or want to voice concerns relating to service, you can contact the customer service department ^[+] by phone, email, traditional mail Live Chat ^[+] or through social media. You can also contact the customer service department at your local office during regular business hours.

American Family Insurance Regular Business Hours

• Weekdays: The majority of the offices are open Monday through Friday 9am to 5pm, local time. Contact your local office for specific hours of operation. The hours vary by location.
• Weekends: You will need to contact the customer service department for specific hours of operation. The majority of the offices are open on weekends by appointment.

American Family Insurance Holiday Hours

You will notice the company adjust hours or closes on the holidays. You will need to contact the customer service department for specific holiday hours. The observed holidays include:

• New Year’s Day
• Martin Luther King Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans’ Day
• Thanksgiving
• Christmas Eve
• Christmas Day
• New Year’s Eve

American Family Insurance Special Event Hours

Several of the local offices host special events. Contact your local office or the customer service department for assistance.

Contacting American Family Insurance to Verify Business Hours

• Phone Number: You can contact the customer service department by calling 1-800-692-6326. The customer service department is open 24 hours a day, 7 days a week. You can also contact your local office during regular business hours.
• Email Contact: When you send the customer service department an email, you will need to use the customer feedback form ^[+]. The customer service department will reply to your concerns within 48 hours.
• Mail: You can send correspondence to the corporate headquarters here: American Family Insurance 6000 American Parkway, Madison, WI 53783. You can also use the agent locator tool ^[+] and contact the customer service department at your local office during regular business hours.
• Social Media: Customers have the opportunity to reach out to the customer service department through social media. You can post general concerns, comments and ask questions on Facebook ^[+], Twitter ^[+], YouTube ^[+], LinkedIn ^[+], Google+ ^[+] and Pinterest ^[+]. The customer service department will not address account specific information on social media. The customer service department will reply to your concerns within 24 hours.