Charter Business Hours
Charter is a communications company offering phone service, Internet service as well as television service. If you need assistance relating to products or want to voice concerns relating to in-store service, you can contact the customer service department [+] by phone, email, traditional mail or through social media. You can also reach out to the customer service department at your local store during regular business hours.
Charter Regular Business Hours
- Weekdays: The majority of the stores are open Monday through Friday 9:30am to 6pm, local time. Contact your local store or the customer service department for specific hours of operation, considering the hours vary by location.
- Weekends: The stores are closed on the weekends.
Charter Holiday Hours
The stores will adjust hours or close on the holidays. Contact the customer service department or your local store for specific holiday hours. The observed holidays include:
- Christmas Eve
- Christmas Day
- New Year’s Eve
- Independence Day
- Labor Day
- Memorial Day
- New Year’s Day
- Thanksgiving Day
Charter Special Event Hours
Several of the stores will host special events. You will need to contact the customer service department or your local store for details relating to the event.
Contacting Charter to Verify Business Hours
- Phone Number: You can reach out to the customer service department by calling 1-800-242-7837. The customer service department is open Monday through Friday 8am to 8pm, CST. The technical support team is available 24 hours a day, 7 days a week. You can also reach out to the customer service department at your local store during regular business hours.
- Email Contact: When you reach out to the customer service department by email, you will need to use the customer feedback form [+]. The customer service department will reply to your concerns within 48 hours.
- Mail: You can send correspondence to the customer service department at the corporate headquarters here: Charter Communications Attn: Customer Service 12405 Powerscourt Dr. St. Louis, MO 63131. You can also use the store locator tool [+] and contact the customer service department at your local store. The customer service department will reply to your concerns within seven (7) to 10 business days.
- Social Media: You can connect with the customer service department through social media. Customers have the opportunity to post general concerns, comments and ask questions on Facebook [+], Twitter [+] and YouTube [+]. After posting your messages, you will receive a response within 24 hours.