Citizens Bank Business Hours

Citizens Bank is a local financial institution located throughout the New England States. If you need assistance with products or if you need to voice concerns relating to in-office service, you can contact the customer service department ^[+] by phone, email, traditional mail or through social media. You can visit your local branch or you can contact your local branch during regular business hours.

Citizens Bank Regular Business Hours

• Weekdays: The majority of the branches are open Monday through Friday 8:30am to 5pm, EST. You can contact the customer service department for specific hours of operation. Several of the branches will adjust hours without notice.
• Weekends: The branches are closed on the weekends.

Citizens Bank Holiday Hours

The branches will close on the holidays. The observed holidays include:

• Christmas Eve
• Christmas Day
• New Year’s Eve
• New Year’s Day
• Thanksgiving Day
• Columbus Day
• Memorial Day
• Veteran’s Day
• President’s Day
• Martin Luther King Jr. Day
• Good Friday

Citizens Bank Special Event Hours

Several of the local branches will host community events. Contact your local branch or the customer service department for information and details relating to the special event.

Contacting Citizens Bank to Verify Business Hours

• Phone Number: You can contact the customer service department by calling the customer service department at 1-800-922-9999. You can also reach out to the customer service department at your local branch. The customer service department is open Monday through Friday 8am to 5pm, EST.
• Email Contact: When you send an email to the customer service department, you will need to use the customer feedback form ^[+]. The customer service department will reply to your concerns within 48 hours.
• Mail: You can contact the customer service department by sending correspondence to the corporate headquarters here: Citizens Bank Corporate Headquarters One Citizens Plaza Providence, RI 02903. If you want to reach out to your local branch, you will need to use the branch locator tool ^[+]. The customer service department will reply to your concerns within five (5) business days.
• Social Media: Customers can contact the customer service department through social media. You can post general concerns, comments and ask questions on Facebook ^[+], Twitter ^[+] and YouTube ^[+]. The customer service department will reply to your concerns within 24 hours.