Duane Reade Business Hours

Duane Reade is a pharmacy and walk-in clinic owned and operated by Walgreens. The majority of the stores are located throughout metro New York. If you need assistance with products or want to voice concerns relating to in-store service, you can contact the customer service department ^[+]X by phone, email, traditional mail or through social media. You can also reach out to the customer service department at your local store during regular business hours.

Duane Reade Regular Business Hours

• Weekdays: The majority of the stores are open Monday through Friday 7am to 9pm. You will notice that several of the stores are open 24 hours a day. Contact the customer service department or your local store for specific hours of operation. The store hours vary by location.
• Weekends: You will need to reach out to the customer service department for specific hours of operation. The stores hours vary by location. The majority of the stores are open Saturday 9am to 6pm and Sunday 10am to 6pm, local time. Several of the stores are open 24 hours a day.

Duane Reade Holiday Hours

Connect with the customer service department for specific holiday hours. The majority of the stores will adjust hours or close on the holidays. The observed holidays include:

• Christmas Day
• Thanksgiving Day

Duane Reade Special Event Hours

The majority of the special events occur during grand opening or around the holidays. You will need to contact the customer service department or your local store for specific hours during the event.

Contacting Duane Reade to Verify Business Hours

• Phone Number: You can contact the customer service department by calling the customer service hotline at 1-866-375-6625 or the corporate headquarters at 1-212-273-5700. You can also reach out to the customer service department at your local store. You can reach a live agent Monday through Friday 8am to 9pm, EST. You can use the automated system 24 hours a day, 7 days a week.
• Email Contact: When you send the customer service department an email, you will need to use the customer feedback form ^[+]. After you send your message, you will receive an email from the customer service department stating a live agent will reply to your concerns within 48 hours.
• Mail: Customers have the opportunity to send correspondence to the corporate headquarters here: Duane Reade Corporate Office 40 Wall Street New York, NY 10005. You can also reach out to the customer service department at your local store by using the store locator tool ^[+]. The customer service department attempts to reply to your concerns within five (5) business days.
• Social Media: You can reach out to the customer service department through social media. You can post general concerns, comments and ask questions on Facebook ^[+], Twitter ^[+], YouTube ^[+], Pinterest ^[+] and Instagram ^[+]. The customer service department will reply to your concerns within 24 hours.