Eastern Bank Business Hours

Eastern Bank is a financial institution serving customers throughout the New England states. If you need assistance with products or want to voice concerns relating to in-branch service, you can contact the customer service department ^[+] by phone, email, traditional mail or through social media. You can also reach out to the customer service department at your local branch during regular business hours.

Eastern Bank Regular Business Hours

• Weekdays: The majority of the branches are open Monday through Wednesday 9am to 4pm, Thursday 9am to 7pm and Friday 9am to 6pm, EST. Contact the customer service department or your local branch for specific hours of operation, considering the branch hours vary by location.
• Weekends: You will notice that the branch hour vary by location. Contact the customer service department for specific hours of operation. The majority of the branches are open Saturday 9am to 3pm and Sunday 11am to 3pm, EST.

Eastern Bank Holiday Hours

You will notice that the branches are closed on holidays. The observed holidays include:

• Christmas Eve
• Christmas Day
• New Year’s Eve
• New Year’s Day
• Thanksgiving Day
• Columbus Day
• Memorial Day
• Independence Day
• Labor Day
• Good Friday

Eastern Bank Special Event Hours

You will need to reach out to the customer service department or your local branch for details relating to special events.

Contacting Eastern Bank to Verify Business Hours

• Phone Number: You can reach out to the customer service department by calling 1-800-327-8376. You can also contact the customer service department by contacting the customer service department at your local branch during regular business hours. The customer service department is open Monday through Friday 7am to 8pm and Saturday 9am to 3pm, EST.
• Email Contact: You have the opportunity to send the customer service department secure emails ^[+]. After you send messages to the customer service department, you will immediately receive an automated message stating a live agent will reply to your concerns within 48 hours.
• Mail: You can contact the customer service department by sending correspondence to the corporate headquarters here: Eastern Bank Customer Service Center P.O. Box 391 Lynn, MA 01903-0491. You can also use the branch locator tool ^[+] and reach out to the customer service department at your local bank. The customer service department will reply to your concerns within five (5) business days.
• Social Media: You can reach out to the customer service department through social media. You can post general messages, comments and concerns on Facebook ^[+], LinkedIn ^[+] and YouTube ^[+]. The customer service department will reply to your concerns within 24 hours.