Equinox Business Hours

Equinox is a fitness club with locations throughout the world. If you need assistance with service, you can contact the customer service department ^[+] by phone, email, traditional mail or through social media. You can also reach out to the customer service department at your local club during regular business hours.

Equinox Regular Business Hours

• Weekdays: The majority of the stores are open Monday through Friday 5am to 10pm, local time. You can contact the customer service department for specific hours of operation. The store hours vary by location
• Weekends: The majority of the stores are open Saturday and Sunday 7am to 7pm, local time. Connect with the customer service department for specific hours of operation, considering the hours vary by location

Equinox Holiday Hours

You will need to contact the customer service department for specific hours of operation during the holidays. The stores will adjust hours or close on the following holidays:

• Christmas Eve
• Christmas Day
• New Year’s Eve
• Independence Day
• Labor Day
• Memorial Day
• New Year’s Day
• Thanksgiving Day

Equinox Special Event Hours

Several of the stores host special events. You will need to contact your local store or the customer service department for assistance and details relating to the special event.

Contacting Equinox to Verify Business Hours

• Phone Number: Customers can contact the customer service department by calling 1-866-332-6549. You can also contact the customer service department at your local store during regular business hours. The customer service department is open Monday through Friday 8am to 5pm, EST.
• Email Contact: When you send the customer service department an email, you will need to use the customer feedback form ^[+]. The customer service department will reply to your concerns within 48 hours
• Mail: You can contact the customer service department at your local store by using the store locator tool ^[+]. You can also contact the customer service department at the corporate headquarters here: Equinox Member Services 1 Park Ave New York, NY 10016 or Equinox Corporate 895 Broadway New York, NY 10003. . The customer service department attempts to reply to your concerns within 7 to 10 business days.
• Social Media: You can contact the customer service department through social media. Customers have the opportunity to post general concerns, comments and ask questions on Facebook ^[+], Twitter ^[+], Instagram ^[+] and YouTube ^[+]. After posting your messages, the customer service department will reply within 24 hours.