I Wireless Hours
iWireless Business Hours
iWireless is a communications company specializing in mobile technology. The company partners with T-Mobile to provide cellular service to customers in Iowa, Illinois, Minnesota, Missouri, Nebraska, South Dakota and Wisconsin. If you need assistance with products or service, you can connect with the customer service department [+] by phone, email, traditional mail or through social media. You can also contact your local store during regular business hours.
iWireless Regular Business Hours
- Weekdays: The majority of the stores are open Monday through Friday 10am to 9pm, local time. Connect with your local store for specific hours of operation, considering the hours vary by location.
- Weekends: The majority of the stores are open Saturday 10am to 9pm and Sunday 10am to 6pm, local time. You will need to contact your local store for specific hours of operation.
iWireless Holiday Hours
The stores will adjust hours during the holidays. The observed holidays include:
- New Year’s Day
- Christmas Eve
- Christmas Day
- New Year’s Eve
iWireless Special Event Hours
You will notice that the stores will host special events throughout the year. You will need to connect with your local store [+] or the customer service department for specific details relating to the event.
Contacting iWireless to Verify Business Hours
- Phone Number: You can connect with the customer service department by calling 1-888-550-4497. If you are an existing customer, you can call 611 from your mobile device. The customer service department is open Monday through Friday 8am to 9pm, Saturday 8am to 8pm and Sunday 9am to 6pm, CST. You can also call the customer service department at your local store during regular business hours.
- Email Contact: When you send the customer service department an email, you will need to use the customer feedback form [+]. After sending your message, the customer service team will reply with an automated message stating a live agent will reply within 48 hours.
- Mail: Customers can connect with the customer service department at the corporate headquarters here: iWireless Customer Support Department 4135 NW Urbandale Dr. Urbandale, IA 50322. The customer service team will attempt to reply to your concerns within five (5) business days.
- Social Media: You can connect with the customer service department through social media. You will notice the customer service team will address general concerns on Facebook [+], Twitter [+], YouTube [+] and Instagram [+] within 24 hours. If you have account specific concerns, you will need to connect with the customer service department at your local store.
I need my account number and Pin number. I can’t seem to find the box the phone came in. I was wanting to port my number and they said I need the account number and the pin number to do this.