Kmart Business Hours
Kmart is a low-price retailer specializing in home goods, consumer electronics, as well as outdoor living products. The company is in competition with powerhouses such as Walmart and Target. In order to drive business and customers in the doors, Kmart focuses on providing exceptional products as well as extraordinary customer service. If you have questions or concerns, you will need to contact the customer service department [+] by phone, email, traditional mail or through social media.
Kmart Regular Business Hours
- Weekdays: The customer service department is open Monday through Friday 7am to 1pm, EST. In the event a holiday falls on a weekday or a weekend, the store business hours could possibly be affected.
- Weekends: The customer service department is open Saturday 7am to 1am, EST. The customer service department is closed on Sunday. If you have a concern on Sunday, reach out to your local store.
Kmart Holiday Hours
You will notice the regular business hours posted on the website. You will also notice the observed holidays. The website does not post holiday hours. Customers will need to contact the customer service department or your local store. Although the customer service department may not be closed on the holidays, the observed holidays include:
- New Year’s Day
- Martin Luther King Jr’s Birthday
- George Washington’s Birthday
- Memorial Day
- The Fourth of July
- Labor Day
- Columbus Day
- Veteran’s Day
Kmart Special Event Hours
You will notice Kmart hosts special event throughout the year. Customers will need to contact the customer service department or your local store for information relating to the hours of the special event.
Contacting Kmart to Verify Business Hours
- Phone Number: Customers have the opportunity to contact the customer service department by calling 1-866-562-7848. If you have concerns relating to your parts order, call 1-800-252-1698. Customers needing questions answered about an installation will need to call 1-800-326-8738. Home repair customers will need to call 1-800-469-4663. Reward customers will need to call 1-800-991-8708.
- Email Contact: When you send an email to the customer service department, you will need to use the customer feedback form [+]. After you send your message, you will receive a response in approximately 48 hours.
- Mail: Customers can send correspondence to the corporate headquarters here: Kmart Corporate Headquarters 333 Beverly Rd. Hoffman Estates, IL 60179.
- Social Media: Customers can contact the customer service department through social media. You will notice the customer service department will reply to your concerns within 12 hours after posting messages on Facebook [+], Twitter [+] or YouTube [+].
I ordered 2 stfasirh santa ornaments and I am as pleased as could be. We saw them first in Maine and when we came back to get them you were out but gave us your web site. THANK YOU! You were so quick in getting them to me also. Now, I would like to order another one and have it sent to my sister as a gift. Do I just put her name in the little message box? Thank you for a quick response. Marlys