MetroPCS Business Hours
MetroPCS is a small regional cellular service providing service to millions of customers across the United States. The company offers low-cost contract service through T-Mobile. The service was started in 2009 and became the fifth largest wireless carrier within years.
MetroPCS Regular Business Hours
- Weekdays: The hours of operation vary based upon location. Typically, MetroPCS is open Monday through Friday 11am to 8pm, local time. If a holiday falls during the week, the hours of operation will change.
- Weekends: The customer service department hours of operation vary, depending on location. The hours for Saturday are typically 11am to 9pm and Sunday 12pm to 6pm, local time.
MetroPCS Holiday Hours
The customer service department is closed on all major holidays. The company observes the following holidays:
- New Year’s Day
- Martin Luther King Jr’s Birthday
- George Washington’s Birthday
- Memorial Day
- The Fourth of July
- Labor Day
- Columbus Day
- Veteran’s Day
The hours of operation may be affected the day prior to and after the holiday.
MetroPCS Special Event Hours
MetroPCS does not list special events on the website that affect hours of operation. When we reached out to the customer service department, the agent stated the only special event affecting hours of operation is the day after Thanksgiving. The agent explained the customer service department is open from 5am to 8pm, local time.
Contacting MetroPCS to Verify Business Hours
- Phone Number: Customers can connect with the customer service department during regular business hours at 1-888-863-8768. You can use the customer support numbers to access your account, but after hours, an agent will not be available to provide service.
- Email Contact: In order to send a message to the customer service department, you will need to locate the nearest MetroPCS store by using the store locator tool [+]. After entering your location, you will notice the regular hours of operation.
- Mail: Customers have the opportunity to send correspondence to the customer service team of the executive headquarters here: MetroPCS Wireless, Inc. P.O. Box 601119 Dallas, TX 75360
- Social Media: if you want to keep the conversation going, you can send a message to the customer service department through social media. If you post a massage on the Facebook [+]page, the customer service department will respond during regular business hours. Message posted after hours are responded to the following business day.
Every time I go in the store to pay my cellphone bill, I get different answers to the same question. I wish every employee was trained the same way.
I want to know is the is the store in Watertown New York is closed or is it still open
Very helpful info. Would like all store locations opened on sundays. Thanks
Rating; 4 stars. Thanks again
Metro is a great service thank you
i have a question do u know by any chnace how too add apps too this cell phone becuse i just got it today and i’m wantting too add apps. so will u pelase tell me how thank you so much Iris.?
You go to play store an from there u should be abel to download apps
if you have Google you must go to Google Play with Apple phones you must go to the Apple store. simple as that.
How much money is to connected a iPhone
Is someone there to help me
No you can’t connect an iphone
Yes you can , but it cannot be with sprint , it’s not that we do not want any sprint phones , it is just that they dont do that with metro , so it has to be a no contract iphone , not prepaid.
yes you can smart one
Do u guys open on black Friday and the next day after
are u guys open tomorrow
Has anyone had issues with the service at the metro pcs Staunton galleria mall?
Sorry…the Silver City Galleria Taunton Ma.
Why arent yall open 12-8 on sunday too?
We are only open from 12-6
My phone will not turn not once no more can your look up my account please metro pcs right now
Why don’t you open earlier? 11 is an inconvient time for others that work.
Are u guys open on North Naw Cicero
Where is the location of this metro pcs
We have one in high way 83 in Rio Grande city tx. 78582 we have to stores one close by embassy and one next cod
Do u guys have the samsung galxy s6 edge yet?
Do u guys open on Easter Day
Acctualy it is a wonderful service, good electronics
t said my phone is messed up. i said a contact installation failed. i cant access my phone and it told me to reset it to the factory version. when i did it failed over and over again and still cant access my phone what do i do? are you guys open today?
I dont think that Metro pcs should charge $3.00 if you pay in person. They should be happy that you pay in person and not be penalised.
I don’t work for free…do u? It free if you pay online! Save the time gas and money!
If you are working in a store you shouldn’t be working for free anyway you shod be on salary are hourly !! It’s redicous to charge customers 3 $ to come inside the store!
Does the hotspot connect to am smart TV
Yes but only on newer phones
I’ve had the WORST service from this company. My little ones phone was stolen,I called to cancel the line they took 2 days to do that. Called the insurance for a replacement phone got it on the expected date. Called to restore the service said it would take 24 to 48 hours to have the storage restored, mind you they took the money pit of my account the same day & the phone wasn’t turned on for 5 days. I called every day multiple times & no one could help me. They kept saying that on their end the phone was working. One of their csr reps even had the nerve to ask how did I know the phone wasn’t working. Well hello I can’t make or receive call’s or use the phone period. Took it into a store the whole time it wasn’t working was because of a mistake on their part they sent me the replacement with the WRONG sim card!! The guy in the store was able to fix that issue now I’m having issues trying to download apps. I just spent an hour & a half on the phone with a rep and she had no idea what she was going or how to solve the issue & after all that time the best advice she could give me was to rake the phone to a store so they could try & fix it. Plus I asked to be transferred to a supervisor I was left on hold for nearly 15 minutes never picked up the line this by far is the worst cellphone company I’ve ever had. I should have just got him a line on sprint with my account.
This should be on a complaint website not hours
Are your stores closed on Thanksgiving
Will they took money off my card wasnt supposed without me knowing still owe me fefund I had buy another phone as will they suck I be looking some where else after drama
So i have to contact someone threw customer service and got no where they advised me to find a store that may be open today, when asked for a list of stores. They where u available to provide me with any..the rep advised that I drive around to a few stores and see if they’re open before I call back for anymore help..i asked to speak with a superior and the agent hung up bad services all around.
Some /most stores are non corporate (anyone can own a store) so if they don’t open they don’t, they may get in trouble with the master dealer but they do not have to open -they lose money and possibly if done often the store will close.
I looking for a Metro pcs in the Harrisburg Pa. area. The ones that were open are now closed. And the one will not get the phones that are on sale. Two for fifty dollar. I’m still looking. What’s Up!!?
I been wandering if u buy a plan with metro do u get a free phone 2 ?
My campa don’t. Work
What time do u guys open in Rhode island
I do not understand why you guys do not sale chargers separately. My charger that came with my phone broke within 3 weeks. And I have had the phone for about 2 months now. I’be been using a different type of charger and bow my phone tells me my phone won’t charge unless I use the charger it came with. This is absolutely ridiculous.
Not our fault it came like that but you can always buy online or trade in a new one
What are your hours on easter day
I needed a 48hr ext so I called metro pcs sat nigt and was told to call back after my phn was cut off on sunday …I said are u open she said yes we are 24 hrs…I literally called all day diff times of day and couldn’t reach a live person…Im so freaking livid..ive been with this company for over a year and to be told this….we should always be able to reach an agent metro pcs it is not that small of a company…..
Same thing happened to me except I lost my job because I did not have my phone MetroPCS is nothing but a bunch of lying rude inconsiderate things I WOULD NOT recommend MetroPCS to anyone EVER. They are a worthless phone company in don’t care about their customers
Um u didn’t pay a bill and it’s metro fault….SMH
well u should have went to the stores or used 611 smart one
You seriously just called a customer, “smart one??” Even if they are a lame ass like this one was, you STILL are supposed to be professional, which clearly you are not. I was doing some research before switching over but I see I need to continue in past PCS.
Nice P/R smart one.
These responses are from every day people not employees. That person just entered metros pcs as their name Metro PCS doesn’t even have an S at the end
@susan the name is metros pcs not metro pcs
It’s prepaid- can’t blame metro for you not paying on time-read terms and agreements it states it there.
I ended up using the 48hr extension a couple months ago & did not need to talk to a live representative, got it done thru the automated system (this was after my cell was shut off, was back on immediately after I called for the extension)
Tbh the service is okay but not that we say is great the phones suck after a couple months the start doing some wierd things and manfunctioning and the internet or the 4g symbol leaves and says there is no service and that sucks because i could be on spotify or snapchat or some app and it goes away and i really hate that but i guess it is oky i mean you should try to fix this problem because the internet goes away !!!!
Read metro rearms u probably went over usage and it dropped your usage or your not in a 4g area. Plus if you get a $100/free phone it will happen most arnt over 8g and it will never run like an iPhone that’s $800!
Not true ive had plenty of 100$ phones and the service was fine .your implying you must spend 800 $ for metro to give you the service they offer its the phone with the capabilities metros service is decent but there philosophy suck i had to wait 90 days to upgrade i had the service for 3 yars give or take a couple months i had 4 phones on my plan i paid well over 600$ to upgrade all those phones on 2 different occasions and one day i noticed a sale on an iphone and wanted to upgrade my 1 phone however i was denied because it was before my 90 days yet ive been a loyal customer who paid there bill early every month yet someone who doesnt even have an account or has had one suspended gets the discount and if i wished to have the phone id have to pay full price for the thing ..TIP: if you extend discounts and deals to loyal customers as we as potential customers you would have a better chance at the very least maintaining one if the 2 customer bases cause like it is now it seems as if your a loyal customer who pays ont time every time your no longer any of there co concern and with that customer service goes out the window im only one person and u lost nearly 130.00$ a month and i suspect others arent happy either
What’s ur hours for black Friday November 25 , 2016
What time stores close in Roanoke va New year’s eve
Its like you read my mind! You appear to know so much abojt this,
like you wrote the bookk iin it or something. I thinnk that you
can do with some pics to drive tthe message home a bit, but instead of that, this iss excellent blog.
A grewt read. I will definitelyy be back.
4 years with metro the last year i have been thru 8 phones agents dont know how to fix anything i have to go to the store poor customer service
is metro pcs store open on memorial day 2017 (today)?
What time do you close on 4th of july
The website says Metro PCS closes at 8 but it closes at 7! I’m very disappointed. Today I was planning on upgrading my phone and it was the only time I could so I drove for 30 min to get to the store only to find out they were closed! Now I have to wait another week before I can upgrade and I’m very angry!
Is metro pcs open tomorrw labor day. I need to pay my bill n the storee was closed already. Will i be able to do it online, over the phone or in the store tomorrow
Are you open at all on Thanksgiving day 2018??
Is there anyway I can pay by check over the phone while I am waiting for my new card right now? I have been trying to call and talk to someone the passed couple of days and I just want to pay my phone bill right now.
metro doesnt allow e checks
Are they open Christmas Eve 2018. I need to activate my account and it is the only day I can do it.
Is metro open new year’s Eve I got to pay my phone bill
Read again above list of Holidays when Metro is closed!
Does Metro open on Christmas Day for store
is MetroPCS Open Tomorrow on Easter Sunday on Henderson DR in Jacksonville, NC
metro doesnt allow e checks
My J-7series Samsung fell to the floor and now can’t use the screen. Do you have any new offers this Vet-day I upgrade? I loved my old handset 🙁
What time does metro open for black Friday?
Is metro open new year’s Eve I got to pay my phone bill
Yes they are open New Years Eve
Are you guys open on New year’s day to paying a cell phone bill
Is metro pcs open today. 1/1/2021
Is metro stores Open new years day