MetroPCS Hours

MetroPCS Business Hours

MetroPCS is a small regional cellular service providing service to millions of customers across the United States. The company offers low-cost contract service through T-Mobile. The service was started in 2009 and became the fifth largest wireless carrier within years.

MetroPCS Regular Business Hours

  • Weekdays: The hours of operation vary based upon location. Typically, MetroPCS is open Monday through Friday 11am to 8pm, local time. If a holiday falls during the week, the hours of operation will change.
  • Weekends: The customer service department hours of operation vary, depending on location. The hours for Saturday are typically 11am to 9pm and Sunday 12pm to 6pm, local time.

MetroPCS Holiday Hours

The customer service department is closed on all major holidays. The company observes the following holidays:

  • Thanksgiving
  • Christmas
  • New Year’s Day
  • Martin Luther King Jr’s Birthday
  • George Washington’s Birthday
  • Memorial Day
  • The Fourth of July
  • Labor Day
  • Columbus Day
  • Veteran’s Day

The hours of operation may be affected the day prior to and after the holiday.

MetroPCS Special Event Hours

MetroPCS does not list special events on the website that affect hours of operation. When we reached out to the customer service department, the agent stated the only special event affecting hours of operation is the day after Thanksgiving. The agent explained the customer service department is open from 5am to 8pm, local time.

Contacting MetroPCS to Verify Business Hours

  • Phone Number: Customers can connect with the customer service department during regular business hours at 1-888-863-8768. You can use the customer support numbers to access your account, but after hours, an agent will not be available to provide service.
  • Email Contact: In order to send a message to the customer service department, you will need to locate the nearest MetroPCS store by using the store locator tool [+]. After entering your location, you will notice the regular hours of operation.
  • Mail: Customers have the opportunity to send correspondence to the customer service team of the executive headquarters here: MetroPCS Wireless, Inc. P.O. Box 601119 Dallas, TX 75360
  • Social Media: if you want to keep the conversation going, you can send a message to the customer service department through social media. If you post a massage on the Facebook [+]page, the customer service department will respond during regular business hours. Message posted after hours are responded to the following business day.


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