Torrid Business Hours
Torrid is an apparel company, specializing in products for women, sized 12 to 28. The company operates stores in the United States as well as Canada. If you need assistance with products or want to voice concerns relating to service, contact your local stores during regular business hours. You can also contact the customer service department [+] by phone, email, traditional mail or through social media.
Torrid Regular Business Hours
- Weekdays: The stores are open Monday through Friday 10am to 9pm, local time. The stores will adjust hours if a holiday falls on a weekday or a weekend. Contact your local store for specific hours of operation.
- Weekends: You will notice that thee hours of operation vary by location. Typically, the stores are open Saturday 10am to 9pm and Sunday noon to 6pm, local time.
Torrid Holiday Hours
Torrid adjusts hours of operation for the holidays. The observed holidays include:
- New Year’s Day
- Christmas Eve
- Christmas Day
- New Year’s Eve
Torrid Special Event Hours
You will need to use the store locator tool [+] to find your nearest store. Your local store will have information relating to the special event hours of operation.
Contacting Torrid to Verify Business Hours
- Phone Number: You have the opportunity to connect with the customer service department by calling 1-866-867-7431. Canadian customers will need to call 1-855-847-9444. International customers will need to call 1-626-709-1237. The customer service department is open Monday through Friday 6am to 7pm, Saturday and Sunday 7am to 5pm, PST.
- Email Contact: When you send the customer service department an email, you will need to use the customer feedback form [+]. After sending your message, the customer service department will reply with an automated message stating a live agent will respond within 48 hours.
- Mail: You can send your correspondence to the corporate headquarters here: Torrid 18501 E. San Jose Ave City of Industry, CA 91748. The customer service department will reply to your concerns within five (5) business days.
- Social Media: Customers can connect with the customer service department through social media. The customer service department will reply to general questions and concerns on Facebook [+], Twitter [+], Pinterest [+] and Instagram [+] within 24 hours.