Ross Hours

Ross Business Hours

Ross is a discount retailer specializing in name-brand apparel. The costs of products are considerably lower than department stores. If you need to reach out to the customer service department [+] to discuss service levels, reach out by phone, email, traditional mail or through social media.

Ross Regular Business Hours

  • Weekdays: The customer service department is open daily from 8:30am to 11:30pm, EST.
  • Weekends: The customer service department is open Saturday 9am to 11:30pm and Sunday 8:30am to 11pm, EST. The hours of operation adjust if a holiday falls on the weekend.

Ross Holiday Hours

Ross operates on different hours during the holidays. You will need to contact the customer service department for details relating to hours of operation. Typically, the company closes for major holidays. The observed holidays include:

  • Thanksgiving
  • Christmas
  • New Year’s Day
  • Martin Luther King Jr’s Birthday
  • George Washington’s Birthday
  • Memorial Day
  • The Fourth of July
  • Labor Day
  • Columbus Day
  • Veteran’s Day

Ross Special Event Hours

You will need to connect with the customer service department to discuss special event hours of operation.

Contacting Ross to Verify Business Hours

  • Phone Number: Customers can connect with the customer service department by calling 1-800-335-1115 or 1-800-945-7677.
  • Email Contact: Use the customer feedback form [+] to send the customer service team an email. You will receive a response from the customer service team in approximately 24 hours.
  • Mail: Customers have the opportunity to send your correspondence to the corporate headquarters here: Ross Stores Corporate Office 5130 Hacienda Drive Dublin, CA 94568. You can also reach out to the customer service department at one of the regional offices here: Ross Stores Southwest Distribution Center 3404 Indian Avenue Perris, CA 92571 or Ross Stores Southeast Distribution Center and Corporate Transportation 1000 Retail Drive Fort Mill, SC 29715. Additional addresses include Ross Freight Routing Guide or Ross Stores & dd’s DISCOUNTS Eastern Distribution Center 1707 Shearer Drive Carlisle, PA 17013 or Ross Stores & dd’s DISCOUNTS Moreno Valley Distribution Center 17800 Perris Blvd. Moreno Valley, CA 92551. If you need to contact the buying department, send correspondence to Ross Stores New York Buying Office 1372 Broadway New York, NY 10018 or Ross Stores Los Angeles Buying Office 110 E. Ninth Street, Suite A 979 Los Angeles, CA 90079. You can also send your correspondence to your local retail store [+].
  • Social Media: When you reach out to the customer service department through social media, you will receive a response in approximately two (2) hours. You can connect with a live agent on the Facebook [+] page.


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